Information Immediacy, Discovery & Continuity

Email Archiving Journal

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Top Stories

Well, well, well, fancy that. Australia Post is reportedly trying to buy a piece of the Digital Post Australia (DPA) joint venture set on rivaling its coming Digital Mailbox and challenging its mail monopoly. DPA's partners are the US start-up Zumbox, which is kicking in its platform after failing to persuade New Zealand Post to use it; the Australian arm of the multibillion-dollar Computershare; and the publicly traded Australian company Salmat. The two Ozzie companies already handle mail for banking, insurance, utilities, telecommunications, government and share registries and are supposed to reach every home in the country. Anyway, Salmat, which is said to control 80% of the essential mail in the country, told the Australian Securities Exchange on May 30 that it got an "unsolicited and conditional approach regarding the possible acquisition of its Business Proc... (more)

Gmail: I Can’t Believe It’s Not Beta!

Beta software tends to frighten Big Business. They’re skeptical of the phrase “almost done”, and for good reason. They demand a finished product. There are very few exceptions to this. Take the recent news from Google as an example. A few days ago, the company finally removed the “beta” tag from Gmail and several other apps. Most people didn’t realize Gmail was still in beta (or what beta meant, for that matter) and most people didn’t care. So why bother with the change? This article from The New York Times explains why: Practically speaking, the change will mean precious little to Gmail’s millions of users. But it could help Google’s efforts to get the paid version of its package of applications, which includes Gmail, Calendar, Docs and other products, adopted inside big companies. Corporate technology managers tend to shy away from beta products, and Google wants ... (more)

First Sentence Syndrome Deadly to Email

If your inbox looks anything like mine, you're scanning and deleting your email rapidly, trying to sort through it all and find the stuff you need - as quickly as possible. The preview pane is a wonderful screening tool. Subject lines are often misleading so I tend to scan the opening sentence to see if I want to delete or continue. I want to know immediately if the message is relevant to me. Unfortunately, not many of those sentences get my attention. To put this in context, let's look at some real email first sentences: "I wanted to share with you the success of our [company] program which allows marketers to tap an influential group of [company's] readers for product sampling and reviews." Really? Why? I don't know you. I don't know who your readers are, or what they could mean for me. "I've been trying to contact you regarding your interest in the business implicat... (more)

New ISP Guidelines for Restoring Infected Machines

With the growing problem of bot infestations contributing to spam, identity theft and online fraud, the Messaging Anti-Abuse Working Group (MAAWG) has issued the first best practices aimed at helping the global ISP industry work more closely with consumers to recognize and remove bot infections on end-users' machines. The paper outlines a three-step approach with recommendations for detecting bots, notifying users that their computers have been compromised, and guiding them in removing the malware. Bots, or malware running on users' computers without their knowledge, are responsible for generating up to 90 percent of spam and can also be used to steal personal information or take part in DDOS (distributed denial of service) attacks. MAAWG Common Best Practices for Mitigating Large Scale Bot Infections in Residential Networks (Version 1.0) outlines strategies used by ... (more)

Is Email Dying?

Twitter on Ulitzer Have we reached the point where email’s influence over our electronic lives is waning? It is hard to imagine, especially for those of us who grew up in the minicomputer/PC era. For two generations, email was the killer application. It delivered information reliably and within a few minutes. But today the properties that made email so attractive for so long are now a liabiliity. “A few minutes” for a response is so last year, driven in no small part by texting and cell phone ubiquity. At the same time this was happening, wikis, blogs and social networks have begun to erode email’s document exchange role. The notion of sharing photos or a slide presentation using email attachments is becoming quaint. Now, the Internets have gotten faster, and seconds matter. Amazon offers same-day deliveries in a few cities. Motorola’s new Cliq Android phone aggregat... (more)

Cloud Computing: Rackspace Claims 2m Hosted E-Mail Users

Rackspace claims two million paid users of its hosted e-mail, including its proprietary Rackspace Email, hosted Microsoft Exchange and a hybrid of the two. It racks it up to the ~60% cost savings of the hybrid offering, its reseller program and business users being partial to Microsoft Outlook, e-mail archiving and smartphone access. It says hosted e-mail is gaining traction in enterprises as companies realize they no longer have to hassle with managing their own e-mail servers, and can focus the time and resources elsewhere. ... (more)

Court Finds RPost Patent Valid

A federal court in California has upheld the validity of a key RPost patent reinforcing the company's claims to own the technology for registered, legally recognized, court-admissible evidence of e-mail content and delivery going back to 1995. RPost's 35 patents, granted in 21 countries, broadly cover verifiable proof of e-mail delivery and value-added outbound e-mail processing. On December 27 the District Court for the Central District of California granted RPost a summary judgment finding its US patent 6,182,219 valid. The decision is a lead-up to RPost's infringement suit against Trustifi Corporation but the 20-page ruling is expected to impact the suits RPost also has pending against Swiss Post, Canada Post, Adobe-Echosign, DocuSign, Zix Corporation, RightSignature, Farmers Insurance and Telarix, among others. They are all being sued for treading on ‘219 as well... (more)

Swiss Post Concedes Proof-of-Delivery E-Mail Technology to RPost

Under legal pressure from Los Angeles-based RPost, Swiss Post says it has dropped proof-of-delivery functionality from its IncaMail secure e-mail service, a move that leaves the critical widgetry in a pickle. To deliver official documents - like IncaMail's been doing - it has to be certified by the Swiss government, and to be certified by the government a delivery service has got to provide a receipt that proves the message was delivered. IncaMail got its Swiss Federal Strategy Unit for IT (FSUIT) certification before it reportedly changed the service in response to an RPost patent infringement suit in Switzerland. After months of hemming and hawing, trying to redefine "delivery," Swiss Post has told the Swiss court hearing the case that IncaMail no longer provides proof of delivery, nor would it in the future. As a result RPost, the prickly inventor of Registered... (more)

RPost Gets a Patent on Web Bugs

RPost, the Los Angeles inventor of Registered Email services, has gotten a patent on the little invisible web bugs - also called web beacons or pixel tags - that companies - in this case service companies - use to see if their e-mails are opened to measure the success of their marketing campaigns. The widgetry is thought to be use in more than 40 billions of e-mails a year and has gotten particularly popular in Big Data analysis. RPost means to license US Patent 8,161,104 to tens of thousands of e-mail marketers, social media companies and cloud-based businesses, and pursue any infringers. Licensing terms are unknown. The company is no stranger to the law courts. It is currently defending its proof-of-delivery patent in infringements suits brought against Swiss Post, Canada Post, ZixCorp, Docusign, Adobe Echosign, RightSignature and Farmers Insurance in federal cour... (more)

RPost Gets Two More Fundamental Patents on E-Mail Tracking

RPost, the company that owns Registered Email, has gotten two new patents that cover the systems and methods service providers use to track e-mail delivery or failure using server logs. RPost says the protocol-level technology was novel in 1999 when RPost first filed for the patents and widely used today. The new patents are US Patent numbers 8,224,913, granted the week before last, and 8,209,389, granted in June. RPost intends to license them to thousands of e-mail service providers and "vigorously pursue infringement proceedings against unlicensed users." That includes e-mail marketers, e-mail campaign delivery companies, social media companies, postal operators and cloud-based business applications. It says most e-mail service providers and cloud business applications have begun to differentiate their products by providing more analytics so their customers can m... (more)

Rackspace Buys E-Mail Start-Up for Cloud

Rackspace is going to acquire a two-year-old Y Combinator e-mail start-up called Mailgun. Terms were not disclosed but, aside from Y's seeding, it looks like the fledgling only raised $1.1 million last year. Mailgun provides a web service for integrating e-mail inboxes into apps like Twilio lets developers build voice and SMS in their apps. It says it enables functionality like private user mailboxes, photo uploads from cell phones, e-mail-driven comments and discussion groups. Rackspace says the deal will let it offer cloud-based e-mail services in applications and web sites. The deal should close this week. "Mail is a core component of nearly every web site and application today," Rackspace said. "Our customers are asking for this and Mailgun is the right company to help us deliver it in a tightly integrated way." Mailgun's APIs let users send, receive and track e... (more)